Frequently Asked Questions (FAQ)
What is Vialux?
We are a local Short Term Rental company; we provide a luxurious alternative to staying in a hotel.
How do I make a reservation?
It’s very simple, follow the prompts on our website!
Do you offer discounts for longer stays?
Yes! Stays one week (7 nights) or longer receive a 5% discount; stays lasting a month (30 nights) or more will receive a 20% discount.
Do you allow pets? Is there a fee?
Yes! We understand that pets are a part of the family, they are always welcome and there is no additional cost!
How many people can stay together?
We have a variety of suites to accommodate many different group sizes, anywhere from 1 to 8 people can be accommodated.
Can we use this for a Birthday/Holiday party?
We have a strict no party rule. All our suites are in family communities with all types of neighbours, we do require all our guests to be respectful of this.
Do you have any long-term rentals?
We mostly cater to short-term stays however we are happy to host you for longer; please reach out to us if you would like to discuss a long-term stay!
When is Check-in? and Check-out? Can I come early or stay late?
Our standard check-in time is between 5:00 pm and 10:00 pm and check-out is to be done by 11:00 am. If you will be arriving before or after our check-in time or would like to stay later than our check-out time, please reach out to us, we will do our best to accommodate your request!
What is your cancellation policy?
Full refund 5 days before the check-in day.